Privacy Policy

Last updated: October 20, 2026

At Norvclothes, we respect your privacy. This policy explains how we collect, use, and share your personal information when you browse our website, make a purchase, or contact us.

Information We Collect

The information we collect depends on how you interact with our store.

Information you provide may include your name, email address, billing and shipping addresses, phone number, account information, order details, and messages sent to customer support.

Information collected automatically may include your IP address, browser and device details, time zone, pages and products viewed, and interactions with our website. Cookies and similar technologies help collect this information.

Payment-related information is processed by our payment providers. The information available to us depends on the provider and may include payment status, transaction references, and limited payment method details.

We may also receive information from service providers that support payments, deliveries, analytics, and advertising.

How We Use Your Information

We use personal information to:

  • Process payments and fulfill, deliver, or manage your orders.

  • Send order confirmations, tracking details, and service updates.

  • Manage customer accounts and respond to questions.

  • Handle returns, refunds, and other order requests.

  • Detect and prevent fraud or unauthorized activity.

  • Understand website performance and improve the shopping experience.

  • Send marketing messages and provide relevant advertising, where permitted.

  • Meet legal obligations and resolve disputes.

Where applicable law requires a legal basis for processing, we rely on fulfilling our contract with you, complying with legal obligations, your consent, or legitimate interests such as operating and protecting our store, subject to your rights.

Cookies & Your Choices

We use cookies and similar technologies to operate our website, remember preferences, understand visitor activity, and support advertising.

Some cookies are necessary for essential store features. Other cookies support analytics or marketing and are subject to consent where required by law.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking certain cookies may affect store functionality.

You can unsubscribe from marketing emails using the unsubscribe link in those messages. You may still receive essential communications about your purchases.

When We Share Information

Our store is hosted on Shopify, which supports our ecommerce services.

We may also share relevant information with providers that help us operate our business, including:

  • Payment processors and fraud prevention services.

  • Suppliers and fulfillment partners involved in preparing your order.

  • Shipping and delivery providers.

  • Website, customer support, and technology providers.

  • Analytics, advertising, and marketing partners.

We may disclose information when required by law or when necessary to protect our customers, business, or legal rights.

Depending on applicable law, certain disclosures to advertising partners may be considered a “sale,” “sharing,” or processing for targeted advertising. Where applicable, you may have the right to opt out of these activities.

Keeping Your Information Secure

We use reasonable safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no website, internet transmission, or electronic storage system can guarantee complete security.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as order fulfillment, account management, customer support, recordkeeping requirements, fraud prevention, and resolving disputes.

International Processing

Your information may be stored or processed in countries other than your country of residence, including countries where Shopify and our service providers operate.

Privacy laws may differ between countries. Where required, international transfers are subject to appropriate safeguards under applicable law.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access or receive a copy of your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Request a portable copy of certain information.

  • Restrict or object to certain uses of your information.

  • Withdraw consent for processing based on consent.

  • Opt out of certain advertising-related processing, sales, or sharing.

  • Raise a complaint with your local data protection authority.

These rights may be subject to legal conditions or exceptions. Withdrawing consent does not affect processing that occurred lawfully before withdrawal.

To make a request, email norvclothes@gmail.com. We may need to verify your identity before responding and will handle requests within applicable legal timeframes. We will not discriminate against you for exercising your applicable privacy rights.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

If you believe a child under 13 has provided personal information to us, please contact us so we can investigate and take appropriate action.

Updates to This Policy

We may update this policy to reflect changes to our services, practices, or legal obligations.

The latest version will appear on this page with an updated date. Where required, we will provide additional notice of significant changes.

Contact Us

For questions about your privacy or to submit a personal information request, contact:

Norvclothes
Email: norvclothes@gmail.com