Returns & Refunds

Not quite right? Here’s how to request a return and what to expect.

Return Window	Refund Method	Exchanges
Request within 14 days of delivery	Original payment method	Return & reorder

Return Eligibility

Eligible items must be:

Unworn and unused, with no damage, stains, odors, or signs of wear.
In their original condition and packaging.
With all original tags attached.
Accompanied by proof of purchase.

Items that do not meet these conditions may not qualify for a refund, subject to applicable consumer rights.

How to Return an Item

1. Contact Us

Email norvclothes@gmail.com with your order number and a brief reason for the return.

2. Receive Your Instructions

We’ll review your request and, if approved, provide the applicable return instructions.

Please wait for approval before sending anything back. Returns sent without prior approval may not be accepted, subject to applicable consumer rights.

3. Send Your Return

Pack your item securely, including its original tags and packaging, and follow the instructions provided.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If something is damaged, defective, or different from what you ordered, email us as soon as possible with:

Your order number.
A short description of the issue.
Clear photos, where applicable.

We’ll review the issue and work with you on an appropriate resolution. Please contact us before returning the item.

Want a Different Size or Color?

We currently do not offer direct exchanges.

To choose a different size, color, or item, request a return for your eligible purchase and place a new order separately. Your new order can then be processed without waiting for the return to be completed.

Return Shipping Costs

Return shipping costs may be the customer’s responsibility, except where the item is damaged, defective, incorrect, or applicable consumer protection law provides otherwise.

For an issue with your item or an error on our part, contact us first so we can provide the appropriate instructions.

Your Refund

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

Refund Detail	What to Expect
Payment destination	Your original payment method
Processing time	Up to 14 business days after approval, subject to applicable law
Bank posting time	Varies by bank, card issuer, or payment provider

If the applicable processing period has passed and your refund hasn’t arrived, please email us for assistance.

Information for EU Customers

If you are a consumer in the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving your order, subject to applicable law and relevant exceptions.

Where this right applies:

Cancellation and refunds will follow applicable EU consumer protection requirements.
You may be responsible for direct return shipping costs where permitted by law.
Certain products or circumstances may be excluded from the statutory right of withdrawal.

The return conditions and refund timelines above do not override your statutory rights.